With rising labor costs and burnout at an all-time high, leading revenue cycle teams requires both operational insight and people-first leadership. This session highlights staffing models, automation, and outsourcing options that enhance productivity while maintaining service quality. Attendees will explore proven techniques to improve morale, reduce turnover, and engage employees in performance improvement. The discussion will address how to align team KPIs with organizational strategy so that staff contributions directly support financial outcomes. Leaders will leave with actionable steps to build resilient, high-performing revenue cycle teams.
Learning Objectives:
Analyze staffing models, automation options, and outsourcing arrangements to maximize productivity
Differentiate leadership techniques that improve morale, reduce burnout, and retain top talent
Organize team performance metrics (KPIs) to align with organizational goals for better outcomes
